The work itself is no bueno, though. I actually enjoy the serving customers part of Customer Service. The problem is that a lot of the job involves selling and doing shady things, and I'm not really fond of that stuff. It feels awkward when someone calls me and says that we messed up their order and I'm supposed to go, "That's too bad, but we have a special on jeans today!" We don't get many breaks, and last week I got in trouble for using the bathroom during my shift. I have to pee RIGHT NOW and I can't go unless I'm willing to take a hit on my stats. And the stats, they are many. We are graded on how long the call takes, how many things we sell, how many things they buy without us selling them, and the quality of the call (and quality doesn't mean how well we helped the customer, it means if we remembered to say "Thank you Mrs. Smith for calling Big Company, have a nice day!", which I usually forget, so have gotten bad quality scores.). For every one thing a customer wants to buy, I have to offer two other things. If I don't offer them, I get in trouble. If I offer them but forget the 5 elements of a sale, I get in trouble. If I offer them, the customer says no, and I don't make a rebuttal, I get in trouble.
So sometimes, like today, when I'm working and it's Sunday and my boyfriend is home and I am home but I can't actually be around him, my job suuuuucccckkkssss. It makes me long for the days of waiting tables and making cash money. I make way, way less money doing this and I get treated about as badly. But I don't smell like Fryolator and syrup, and I am not resentful of black people and old people anymore, since I don't rely on their tips (non-existant). So I guess it's a wash?
I need to get a shenis or a bucket or something, I seriously have to pee.
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